Working at Arkansas Federal Credit Union

GENERAL DESCRIPTION OF POSITION

The Fraud Analyst I is responsible for detecting, researching, documenting, investigating, and resolving fraud-related events impacting the Credit Union and its members. This position supports fraud operations and dispute resolution activities while utilizing fraud monitoring systems, investigative tools, and established procedures to identify risk, mitigate losses, and provide exceptional member service. Fraud Analyst I supports fraud prevention efforts through timely transaction reviews, alert management, member communication, and adherence to regulatory requirements and departmental procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Review, research, document, mitigate, and resolve fraud monitoring alerts generated through fraud detection systems, including but not limited to:

1. 1. Account fraud
   2. Deposit fraud
   3. Check fraud
   4. ACH fraud
   5. Wire fraud
   6. Online banking fraud
   7. Mule account activity
   8. Identity theft
   9. Elder abuse
   10. Loan fraud
   11. Person-to-person payment fraud
2. Investigate alerts generated through Verafin, BioCatch, Appgate (360 Risk Control), FICO, Meridian Link, and/or other fraud detection platforms.
3. Perform fraud-related member outreach to verify activity, authenticate transaction requests, confirm authorization, and identify potential scams or account compromise situations.
4. Review online banking wire transfer requests, perform required verification procedures, document investigations, and complete transaction disposition activities.
5. Review loan and account application fraud alerts and investigate potential identity theft or application fraud indicators.
6. Respond to fraud-related inquiries received from members through digital banking message channels, telephone communication, and internal referrals.
7. Manage fraud-related inquiries received from employees and business units while providing guidance regarding fraud prevention and mitigation procedures
8. Complete dispute intake, documentation, member correspondence, investigation activities, and claim resolution in accordance with established procedures and regulatory requirements including for the following:
   1. Debit card transactions
   2. ACH transactions
   3. Check transactions
   4. ATM transactions
   5. Zelle transactions
   6. Unauthorized electronic funds transfers.
9. Escalate suspicious activity and fraud events to appropriate departments in accordance with established processes and reporting requirements.
10. Maintain knowledge of Credit Union products, services, and fraud risks associated with those products and services.
11. Perform other fraud-related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

•    Strong analytical and investigative skills.
•    Ability to follow established procedures and regulatory requirements.
•    Effective verbal and written communication skills.
•    Ability to manage multiple priorities in a fast-paced environment.
•    Strong attention to detail and documentation practices.
•    Ability to work independently while recognizing situations requiring escalation.
•    Working knowledge of Microsoft Office applications and fraud detection systems.

EDUCATION AND EXPERIENCE

•    High school diploma or GED required.
•    Minimum two years of financial institution, fraud, operations, risk, investigations, or related experience preferred.

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.