Working at Arkansas Federal Credit Union

GENERAL DESCRIPTION OF POSITION

This position is responsible for processing multiple types of requests received through different delivery channels such as phone, mail, e-mail, and online; process transactions to member's accounts, research and analyze data/information to resolve multiple types of deposit account problems. In addition the position will maintain an understanding of all Arkansas Federal Credit Union deposit products and services and perform functions that support our members and departments within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Process incoming member requests (deposits, payments, Cents to Savings enrollments, Rate Boost changes, deposit account maintenance and other monetary transactions).
2. Process Return Mail & Address Changes.
3. Process partial and total certificate withdrawals including maturity authorizations and renewal notices, including wire transmission of proceeds.
4. Distribute or handle faxes received.
5. Provide support to front-line staff and other departments by answering questions, researching issues, and resolving problems; offer support by phone and through completion of submitted work orders. Handle moderately complex issues and problems while referring more complex issues to higher-level staff; possess solid working knowledge of subject matter.
6. Process requests for check copies and account statements.
7. Review and Support Business new membership and account documents and basic online banking with emphasis on Treasury modules.
8. Process verification of deposit requests.
9. Perform document imaging related to person maintenance, deposit accounts, daily work and/or other items not related to loans to ensure proper documentation is maintained and readily available for review; responsible for inspecting scanned documents to ensure they are legible and indexed correctly by performing periodic review of files.
10. Process Garnishments and Tax Levies.
11. Approve all bill payments received through Vanco (third party vendor) sent by members from another financial institution.
12. Responsible for ensuring completion and accuracy associated with all IRA transactions and for the monthly processing of RMD's.
13. Complete reports such as bill payment cancellations, inactive accounts and multiple types of audit reports to ensure proper maintenance and quality control of these various processes.
14. Process incoming and outgoing collection items.
15. Serve as Gatekeeper in the Deceased Member process from accepting notice of death coming in from branches to processing or instructing branch to process closeout transactions.
16. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 19-23 months related experience.

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.