Working at Arkansas Federal Credit Union

GENERAL DESCRIPTION OF POSITION

The Technical Writer is responsible for developing, managing, and maintaining high-quality procedure and business process documentation that ensures organizational compliance, operational consistency, and effective risk mitigation. This role integrates technical writing expertise with program and project management by coordinating with various process owners across the organization to ensure employees have accurate, timely, and accessible procedural information needed to meet regulatory, audit, and operational requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan, coordinate, and manage the full lifecycle of procedure documentation, including reviews, revisions, approvals, publishing, and archival.
• Serve as the owner of procedure governance, ensuring consistency in structure, terminology, and risk- and control-related language.
• Partner with Instructional Design and Compliance to support the maintenance and optimization of documentation repositories and knowledge management systems, ensuring accuracy, version control, and easy access for all users.
• Track documentation KPls, identify gaps in procedural coverage, and refine documentation processes to improve quality, compliance, and user experience.
• Align documentation with organizational standards, regulatory requirements, and audit expectations, ensuring it identifies control points and clarifies roles, responsibilities, and required steps.
• Work closely with internal stakeholders from various business units to understand process requirements, decision points, risks, and controls, and assess procedural clarity, risk alignment, and accuracy.

• Research, write, edit, and maintain procedures in collaboration with various business units that support compliance with applicable laws, regulations, internal controls, and industry standards.
• Conduct periodic reviews of existing documentation to assess accuracy, compliance, operational soundness, and alignment with risk-management guidelines.
• Partner with Compliance and business unit owners to ensure procedural updates address findings from audits, regulatory changes, and emerging risks.
• Analyze processes to identify gaps, risks, inefficiencies, or unclear steps; collaborate with business-specific SMEs to recommend and document improvements.
• Translate complex regulatory or technical information into clear, user-friendly procedural content.
• Partner with Instructional Design to support the creation of training materials that accurately reflect updated risk and procedural standards.
• Additional projects, responsibilities, or other duties assigned.

QUALIFICATIONS

• Exceptional technical writing skills and ability to translate regulatory, operational, or highly technical topics into clear procedures.
• Strong understanding of operational risk, compliance requirements, and internal control frameworks.
• Strong program and project management skills; able to manage multiple documentation cycles simultaneously.
• Excellent analytical and problem-solving abilities, with an ability to identify risk gaps and propose solutions.
• Ability to quickly learn and understand new processes, regulations, technologies, and procedural requirements.
• Attention to detail and accuracy, especially in risk-sensitive or compliance-driven content.
• Ability to collaborate effectively across all organizational levels.
• Ability to influence decision-making without direct authority.
• Act as individual contributor who takes initiative, is proactive, collaborates effectively with others, and can exercise independent judgement.
• Proficiency in process mapping, needs assessment, and documentation strategy.
• Proficiency in MS Word, PowerPoint, Excel, and documentation management systems.

EDUCATION AND EXPERIENCE

Bachelor's degree in English, Technical Writing, Risk Management, Business, or a related field required, or years of experience in lieu of degree.

PREFERRED SKILLS

• Experience with procedures, project management, process improvement, or policy governance.
• Experience collaborating with SMEs and documenting complex, regulated, or risk sensitive processes.

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.