Working at Arkansas Federal Credit Union

GENERAL DESCRIPTION OF POSITION

The primary components of this position are following up on loan approvals and opening deposit accounts originated through the online portal. The Consumer Sales Representative (CSR) will follow up on all loans originated through the Consumer Sales team, Contact Center and online application portal. The CSR will thoroughly review the member’s credit history to identify the financial needs of each member and recommend an appropriate credit union solution. This position will follow up on newly originated loans and solicit new business from potential, new, and seasoned members by offering relevant loan and deposit products, as well as other products and services specifically selected to help meet the member’s financial goals. The CSR must have extensive knowledge of policies and procedures related to loan products, deposit products, and various credit union services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Provide exceptional member service to every member, every time by delivering consistently high-quality service to both internal and external members that is in alignment with our values.
   a. Strive for perfection and settle for excellence
   b. Value diverse opinions and ideas
   c. Do what we say we are going to do
   d. Always do the right thing
   e. Challenge the status quo
   f. One team moving in one direction
   g. Act like an owner
   h. Make dreams come true
   i. Show passionate and sincere concern for others
   j. Think different
2.  Follow up on all loan approvals through the online portal, approved Contact Center applications, and the Consumer Sales team.
3. Relay and discuss underwriting decisions with the applicant including terms, pricing, collateral value, credit history, and denial reasons if applicable.
4.  Knowledge of and ability to process loan documents as needed. This includes preparing documents for closing, funding loans and booking loans into the core system.
5. Responsible for cross-selling financial products and services appropriate to each member's personal financial needs, including-but not limited to, GAP coverage, Depreciation Protection, extended warranty coverage, and debt protection. Process products by issuing contracts and/or cancellations as necessary.
6. Open various deposit accounts as a result of cross-selling.
7. Compile required information for completion of loans through member interviews, credit union records, credit reports and other sources as necessary.
8. Read and interpret credit reports and explain information to members and team members as needed.
9. Interact with members and team members via telephone, e-mail, fax, texting\SMS, or mail to obtain documentation, stipulations and/or additional information needed to complete loan\deposit requests.
10. Ensure loan stipulations made by the underwriter are met and follow up with members resulting in closed and funded loans.
11. Identify potential problems with loan applications and assist applicant in arriving at workable solutions with the assistance of the loan underwriting team. Review, analyze, and prepare completed and contracted applications to ensure completeness and accuracy before sending to processing for booking and funding. This includes verifying rates, stipulations, documentation, and collateral value if applicable.
12. Create, maintain, and manage tracking spreadsheets on outstanding loans to ensure efficient and timely follow up and funding.
13. Maintain extensive knowledge on all aspects of loan products and documentation.
14. Contribute to and work special promotional activities and loan specials as needed.
15. Assist members primarily through electronic channels with all requests regarding their membership; all AFCU loan and deposit products; and all AFCU services while providing each member with the “one stop” philosophy, ensuring the delivery of a consistent high-quality experience on every member interaction.
16. Assist in ensuring the security of all sensitive information and materials needed for daily operation of the Consumer Sales team.
17. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 19 to 23 months related experience and/or training, or equivalent combination of education and experience.

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.