• Organizational Support Specialist

    Job Locations US-AR-Jacksonville
    Job ID
    Customer Service/Support
    Regular Full-Time
    Number of Openings
  • Overview



    This position will be responsible delivering outstanding service to both internal and external members. The position is responsible for processing multiple types of requests received through multiple channels such as phone, mail, e-mail and Internet; process transactions to member's accounts, research and analyze data\information to resolve multiple types of account problems. In addition the position will maintain an understanding of all AFCU products and services and perform functions that support our members and departments within the Organization.



    1. Daily process all incoming member requests (deposits, payments and other monetary transactions).


    1. Daily process address changes and skip pay requests for the Organization.


    1. Daily process partial and total certificate withdrawals including maturity authorizations and renewal notices for the Organization.


    1. Daily distribute all faxes received to the appropriate parties in the Organization or handle the request themselves.


    1. Daily assist Internal and External members through various channels such as phone, e-mail, Fax or Internet.


    1. Process all incoming member requests such as account and loan adjustments and copies of checks and statements.


    1. Process new membership applications that are received by mail.


    1. Daily process verification of deposit requests.


    1. Daily process Garnishment and Levy requests.


    1. Daily receive and process all return mail.


    1. Daily approve all bill payments received through Vanco (third party vendor) sent by members from another financial institution.


    1. Responsible for ensuring completion and accuracy associated with all IRA transactions and for the monthly processing of RMD's.


    1. Daily \ Monthly complete reports such as bill payment cancellations, inactive accounts and multiple types of audit reports.


    1. Process incoming and outgoing collection items as they are received.


    1. Back up processing of pulling titles and contracts that have been paid off by dealer or the member.


    1. Back up the Records Vault scanning as needed.


    1. Perform any other related duties as required or assigned.




    To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.



    High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training, or equivalent combination of education and experience.


    EEO Statement

    Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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